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Delivery and Returns
Delivery

We send plants throughout the year. We are generally able to process orders within 2 weeks, but it may take longer in busy periods. In particular, in early summer and at show times there may be delays; we keep customers informed by email.
Christmas gifts and tokens will be sent by December 18th.
When you order, please indicate if you require any special delivery dates.

Bulbs are sent at about the time indicated in the catalogue. This is normally a few months after the catalogue is active and the bulb store is open.

Plants and bulbs are normally sent by courier service provided by DPD. For mainland UK this is a next-day service once we have processed, picked and dispatched the order; for offshore UK delivery takes two working days and for other EU countries three to five days. For a guide to prices and the special conditions for overseas deliveries please click here.

Please give phone numbers and delivery instructions, as we cannot accept responsibility for damage caused by delay because you are not at home. Customers ordering from Europe, please write these details in your own language. Poste restante addresses are not acceptable. If your address is hard to find, please give directions.
Risk passes to the customer when the parcel leaves the premises of Kevock Garden Plants. Please inspect the parcel on arrival. If there is obvious damage note this as you sign. Otherwise sign as 'unchecked'.

Cancellations and complaints

UK law gives you the right to cancel an order placed on-line. The cancellation period is 14 days from receipt of your goods. Your plants or bulbs should be examined on receipt and problems notified in writing. The goods must be returned, and the customer pays for the return shipping. No refunds are considered after this point. Agreed refunds are made within two working days. There is a form that you can use to let us know that you are returning one or more plants.

Every effort is made to keep plants and bulbs free of diseases and pests and to identify stock correctly, but with diverse sources problems can arise. Some colour variations occur in seed-grown material. Rare plants and bulbs are a challenge to grow and keep. Success is not guaranteed. Compensation is limited to the price paid for the plants or bulbs and not for any consequential loss.